By following these steps and maintaining clear communication with customer support, you can effectively initiate your request for account removal and ensure that it is processed in a timely manner. For detailed information on terms and conditions please visit Terms & Conditions.
Applicants can request account removal through e-mail or walk-in support for Pathao Pay. When requesting for account removal, user needs to provide the following information:
Account Number
Account ID Verification (NID/ Tradelicense/ Passport)
For any in-person interview, applicants will be required to carry their verification documents (example: NID, photograph, etc.) for easy processing.
The user requesting to remove their account will be asked to verify their identity as proof of waller owner’s verification. This can happen through call or in-person interviews in support centers.
For Users: Applicants will be asked a randomized set of questions regarding their personal information and transaction history to verify account ownership.
For Merchants: Applicants will be asked a randomized set of questions filled out in their Merchant KYC form and transaction history to verify business ownership. The Account Manager responsible for merchants may be involved in the verification process.
After verification, the applicant will be requested to fill out a consent form for removing the account from the Pathao Pay ecosystem. Applicant’s consent verification will initiate the process of account removal. The removal process can be instant, or start a countdown to ensure the applicant is able to process any remaining balance as needed within that time frame.
Note: The remaining wallet balance is requested to be withdrawn. Digital Payments Limited will not be liable for any retaining balance once the account is removed from the system.
Successful account removal confirmation will be sent to the account owner’s number. Respective data will be retained as per Bangladesh Bank’s regulation for financial systems - PSP (Payment Service Provider).