Terms & Conditions

By obtaining and using the Pathao Pay-MTB Co-Branded Prepaid Card, the following terms and conditions will apply:

1. Card issuance and eligibility:

1.1 Cardholder: The recipient of the “MTB-PathaoPay Co-branded Mastercard Prepaid Card." will be known as the Cardholder and he/she will be the user of the Card.

1.2 ‘Card Account’ means the account which is maintained by MTB in the name of the Cardholder. For “MTB-PathaoPay Co branded Mastercard Prepaid Card” customer’s wallet number will be considered as his/her account number.

1.3 The card allows cash withdrawals from ATMs and purchases at merchants accepting Mastercard or online gateways.

1.4 Only customers with fully active Pathao Pay accounts are eligible

1.5 A Cardholder must call MTB 24/7 Contact Centre @ 16219 to activate his/her Prepaid Card.

1.6 No Paper PIN will be generated & delivered. A Cardholder must call MTB 24/7 Contact Centre @16219 to generate the PIN for his/her Prepaid Card.

1.7 "Merchant Establishment" refers to any authorized location where Mastercard is accepted.

1.8 The cardholder is responsible for all transactions made using the card.

1.9 Balance Loading: Only the balance of ‘Pathao Pay’ wallet will be reflected in the Card. Cardholders will be allowed to reload funds from 'Pathao Pay’ only.

2. Card Validity & Scope

2.1 Card Validity: "The MTB-PathaoPay Co-Branded Mastercard Prepaid Card is valid for five (5) years from the date of issuance. Card renewal will be processed upon receiving a request from the cardholder.

2.2 Card Scope:

1. MTB-PathaoPay Co-Branded Mastercard Prepaid Cards can be used at ATMs, POS terminals, and e-commerce sites for both local and international transactions. For international use, passport endorsement is required.

2. MTB reserves the right to discontinue services linked to the payment network and may take legal action if the card is used after cancellation. If any false information is provided during the application, MTB may seize or cancel the card at any time.

3. Card Ownership and Liability

3.1 The Pathao Pay-MTB Co-Branded Prepaid Card will be accepted at any Merchant Establishment that recognizes Mastercard, provided that all technical conditions are met.

3.2 Pathao MTB will not be held responsible if a merchant refuses to accept the card.

3.3 Both parties are not liable for any issues related to disputes or defective products/services acquired with the card. Any such disputes must be addressed directly with the merchant.

3.4 It is the Cardholder's responsibility to obtain and retain the charge slip from the merchant after each transaction.

3.5 MTB may apply service fees for cash withdrawals or other services as per applicable rates.

3.6 The card can only be requested and reloaded through the Pathao Pay platform.

3.7 Pathao Pay reserves the right to modify or block card transaction limits based on the user's account status, or based on business limits & decisions.

3.8 In cases where the user's Pathao Pay account is suspended, blocked, or deleted, Pathao Pay may restrict or prevent further transactions using the Pathao Pay-MTB Co-Branded Prepaid Card.

4. Loss of Card & PIN

4.1 The Cardholder must safeguard the card and PIN, ensuring no unauthorized use. They are fully liable for any transactions made with the PIN, and MTB is not responsible for misuse.

4.2 In case of loss, theft, or PIN disclosure, the Cardholder must immediately notify MTB. The Cardholder remains liable for any transactions before notification. MTB may issue a replacement card, subject to charges.

4.3 Costs for reporting card loss are the Cardholder's responsibility.

4.4 A fee applies for duplicate cards, issued after completing required security checks.

5. Fees and Charges

5.1 All fees incurred by using the card will be debited from the cardholder's wallet as per MTB's schedule of charges.

5.2 Special services provided to the Cardholder may incur additional charges.

5.3 Fees such as joining fees or reloading fees are non-refundable.

5.4 MTB will not provide statements for the prepaid card account; however, Cardholders may request statements for an applicable fee.

6. Terms of use and liability

6.1 The terms and conditions, fees, charges, and services for the Pathao Pay-MTB Co-Branded Prepaid Card are subject to change without prior notice.

6.2 All disputes related to the card are subject to the jurisdiction of the courts of Bangladesh.

6.3 In case of any event beyond MTB's control, including but not limited to natural disasters, war, or changes in law, MTB reserves the right to terminate the agreement without liability.

7. Security

The cardholder is accountable for maintaining the security of the card and PIN. Personal information associated with the card must be kept confidential. Any sharing of the PIN with third parties will absolve MTB and Pathao Pay from liability.

8. Indemnity

The cardholder is responsible for all transactions and agrees to indemnify Pathao Pay and MTB against any claims or damages.

9. Communication

Cardholders agree to receive notifications, transaction alerts, and promotional offers via SMS or email.

Card schedule of charges*